SOUNDACUSTIC
Returns
14 calendar days to change your mind, no questions asked
Contact us
Write to us at miguelangelrnm@gmail.com within 14 days of receiving your order to request the return.
Prepare the item
The product must be unused, with tags and in its original packaging. You'll also need your receipt or proof of purchase.
Send it back
Once your return is accepted, we'll send you instructions on how and where to ship the package.
Get your refund
Once we inspect your return, you'll be refunded to your original payment method within 10 business days.
Damaged or incorrect items
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or incorrect, so we can evaluate the issue and resolve it.
Exceptions
We're unable to accept returns on sale items, gift cards, or personal hygiene items for health reasons. If you have questions about a specific item, please contact us.
EU right of withdrawal
If you're a resident of the European Union, this 14-day window corresponds to your legal right of withdrawal: you may cancel or return your order for any reason, without justification, under the same conditions described above.
Ready to start your return?
Contact us →